support

Support

 With our experienced global support organization, we can manage the complete product life cycle, from installation to end of life. Our dedicated help-desk can quickly solve technical issues around the world by providing support all days of the week.

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SLA Agreements

With the Service Level Agreement, we secure the up-time of any technical installation. Either we fix the problem remotely, or solve it with the help of our global network of talented local technicians. The SLA can be customized according the your needs.

Central support

With our help-desk, we can offer our clients remote support 7am-11pm CET Monday to Sunday. Many tasks can be solved remotely. We can also offer monitoring functions, maintenance planning, service on equipment, content and software updates, as well as programming of control systems.

Local Support

Wherever you are, we can provide a technican near you. Part of our environmental work is the attitude to use a local team, when the problem cannot be solved remotely, which is also time- and cost efficient.